Powweb Review

A review of hosting company Powweb.

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About Powweb

Founded in 1999, Powweb is one of the largest hosting providers out there. Because of this they are able to offer tons of bandwidth, disk space, and features for a low price. Because the hosting area is becoming increasingly commoditized, the needs of future customers will swing more towards reliability and support. Companies will have to improve their services to stay competitive. Powweb is a great example of a company that is always trying to improve. Powweb is constantly instituting improvements - they have improved their bandwith, disk space, webmail, control panel all in the last 6 months.

Price & Capacity

Powweb offers a single plan for $7.77 per month. If you sign up under one of their 2-year specials that give you 14 months free you can actually lower your per month cost to $4.90 per month. With this you get 300 GB of disk space and 3000 GB of transfer. This is an unbeatable deal. Although Powweb's single plan doesn't allow you to switch up to a higher plan, Powweb's philosophy is that they want to give you so much available capacity that you won't need a better plan. They are constantly increasing their available bandwidth and disk space. For example, from 2003 to 2007 they increased their bandwidth gradually from 60 GB to 3000 GB. Powweb's plan will meet the needs of 99.9% of all web sites. For the rare web sites that get up to 5,000-15,000 visitors they may need to switch to a lower-cost dedicated hosting.

Features

Powweb has a very easy to use Control Panel with many features. In February of 2006 they did a redesign of their control panel to make it more user-friendly. They also have many scripts, script installers, and ecommerce options. They offer CGI-bin, web stats, SSL Secure Server, Frontpage Extensions, DNS Control, 5 MySQL databases, and web-based e-mail.

Reliability and Support

Powweb has always had their fair share of dissapointed customers. Because of this Powweb has a lukewarm reputation for reliability. But this has a lot to do with the fact that they are such a big company. Like AOL, they are a fast-growing mass-market company who has such a large customer base to please that you will always be hearing a few dissenting voices. They have load-balanced servers to spread out the traffic and I think as their grow slows you will see improving levels of uptime. Their customer support is also improving as they added chat support alongside their e-mail and phone support. They also offer a 30-day money-back guarantee.

Random

One of the most under-rated features of Powweb is their extremely busy and helpful forum. Their admins and other users help you solve many of the problems you will have. The system will send a bandwidth notice email to the Administrative Email on the account when you reach 75% of monthly bandwidth quota.

Hidden Limits

  • Script time limit - All PHP/CGI scripts must complete within a 60 second timeslice. When using a PHP upload script you can probably upload an 8-10 MB file max in that timeslice. When using a PERL upload script that might be more like 14-18 MB.
  • Email per day - Limit of 2,000.
  • Email size - There is a max email Size including attachments of 10MB. Their Squirrel Mail system may have problems with attachments that big.
  • Email storage - The recommended maximum size for a mailbox is 300 MB, the default size is 25 MB (that’s the size that a new mailbox is created as).
  • Maximum emails per hour - 500 per email address.
  • Maximum emails per 24 hour period - 5,000 per email address (re-calculated hourly by dropping oldest hour each hour). Note: if you hit the hourly limits from one email address/box the system automatically shuts down all inbound and outbound mail addresses on your account. Also, you don't get a notification.
  • Message Limits - Using the Web mail interface, a maximum of 50 email recipients per email message. Using an authenticated SMTP client (e.g. Outlook, Thunderbird), a maximum of 100 email recipients per email message. If you have more than 200-300 messages, and you're doing a Newsletter/Bulk broadcast, you should look at the Constant Contact Service (there is a gateway link to it in the Newsletter Manager option of OPS) -- they can handle a mailing of any size.
  • FTP speeds - 150 Kbps speed typical, up to about 300 KBps.
  • MySQL - You cannot connect to an externally hosted MySQL database from the system - but you can connect to a database on another Powweb account.
  • MySQL database size - There is no fixed limit on the size of a MySQL database. However, performance may suffer.
  • MySQL connections - Ther eis a limit of 10 concurrent MySQL connections. It has been said that there has never been a report of this limit being hit.
Powweb Web Site


Powweb Ratings
Price:9 / 10
Features:9 / 10
Reliability:7 / 10
Service:7 / 10

Powweb Highlights
Bandwidth:3,000 GB
Disk Space:300 GB
Price:$7.77/mo.
Mailboxes:650
MySQL Databases:5

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Comments:

Powweb just finally upgraded their databases about 3 days ago. Are you seeing results? there are some people on the powweb board that say it is better.
admin August 30, 2007

 
I too have dealt with many issue with powweb. The responses I've been given lately for my website not loading have been exactly the same each and every time. No one seems to truly want to look into the problem. And I've been a customer of Powweb's for over 5 years. I run phpnuke with a database. And powweb doesn't seem to be able to handle it.
Jerry August 29, 2007

 
Ive been a powweb customer for the past 3 years around, and for the past several months they had problems with the speed on mysql, my year subscription is almost up so Im looking into another host~ so far lunarpages seems good but a tad more expensive
jmontaine July 17, 2007

 
Yeah, a few months ago they said it would be an issue they couldn't fix in the short-term. Customers on the Powweb board have been pretty vocal about the problems. MySQL performance has been a lot better over the past 1-2 weeks but I'm not sure if this is just luck.
admin June 29, 2007

 
We're also looking for a new host because of the MySQL downtime issues. Business sites with databases are absolutely getting crushed by PowWeb/Endurance's inability to solve the problem. They actually don't even relay a timeframe for a fix... Sad. We were customers for >3 years too...
Damon June 29, 2007

 
Yeah, the reason you don't have problems is probably because you don't use a database or email much and don't have any "scripts" running. Back in the day only "sophisticated" sites would be complicated but nowadays average sites use databases and scripts. If someone is running a "plain" site which is just using HTML or PHP then I highly recommend Powweb because for only $5.77/month it is a great deal. If someone is going to use something more than just HTML pages then they should weigh their tolerance for downtime against the cost of better hosts.
admin June 23, 2007

 
I have been member of powweb for 8 years now (almost from their beginning) and have not noticed any deterioration of service. Maybe because my website is not that sophisticated - like web store or so. Speed is sufficient and customer service was always prompt with answers. No complaints.
hamako June 22, 2007

 
hey, thanks. I am also a customer of Powweb for 4 years. The downtime lately has been unbearable. I actually spent about 3-4 hours last nite doing research on finding a new host. The downtime at Powweb has been especially bad for sites with databases because they recently upgraded their CGI to make their sites go faster but now all that speed has created a bottleneck on the database servers. It's ironic that downtime is caused by Powweb trying to make their services better. Most shared hosts simply don't care but ever since Powweb got bought out by Endurance they have done some very impressive things lately like creating a customer wish-list for customers to post things they want. Powweb has also made an effort to increase the quality of communication to it's customers, which is one of the biggest complaints hosting customers have. But it makes me wonder . . . if a hosting company will have downtime when they don't try to improve their services but also have it when they do try to improve their services, is it even possible for a high-quality shared host to exist? They aren't improving the problem either by offering sales on their hosting plans ($5.77 per month now). They should be taking care of existing customers first. I actually think if they can get over this hump of bad service that they could become the best shared host out there (overall they are already better than most) but the problems have been around for a couple of months now and my Powweb tolerance is reaching it's end.
admin May 31, 2007

 
I've been a long time user of powweb and as you now know the load times are terrible and the problems increasing. I'm looking for a new host, thanks for the reviews. My favorite part is the hidden limits.
Gary May 31, 2007

 
please post comments
admin November 21, 2006

 
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